Responsible Gaming

Responsible gaming on Velobet at velobed.casino means treating online betting and casino games as entertainment, not a way to make money or solve financial problems. Gambling should be an informed, conscious choice, with clear personal limits and an understanding of the risks involved.

The operator, Santeda International B.V. (license 1668/JAZ, Curaçao eGaming), provides tools, information and support channels to help you stay in control, including deposit and time limits, temporary breaks, self-exclusion options and access to professional support organisations. If you feel that gambling on Velobet is no longer fun or is affecting your life negatively, you are strongly encouraged to use these tools and contact support via live chat or email at [email protected] for assistance.

Important regional note for UK players: Velobet is targeted at UK customers but is not licensed by the UK Gambling Commission (UKGC). It operates under Curaçao law and is not part of UK schemes such as GamStop or UK-approved Alternative Dispute Resolution (ADR) services. This page adopts many UK best practices on responsible gambling, but UK regulatory protections do not formally apply to this site.

Risk Awareness

Most players use Velobet for casual entertainment, but gambling can become harmful if not managed carefully. Understanding early warning signs helps you act before problems escalate. Because Velobet is a grey-market site for UK users, without UKGC-linked safeguards, being honest with yourself about risk is particularly important.

Common Signs of Problem Gambling

• Gambling more often or for longer sessions than you originally planned, especially late at night.
• Thinking about betting or the casino when you should be focusing on work, studies or family.
• Chasing losses by increasing your stakes to try to "win it back" after losing.
• Spending money on gambling that was meant for rent, bills, food or other essentials.
• Hiding or lying about your gambling to family, partners, friends or colleagues.
• Borrowing money, using overdrafts, credit cards or payday loans to continue gambling.
• Feeling anxiety, guilt, shame, irritability or depression because of gambling.
• Neglecting hobbies, social life, work or studies so that you can gamble instead.

Quick Self-Assessment Check

Read the statements below and answer "yes" or "no" to yourself. If you answer "yes" to several, consider using the tools on Velobet and seeking professional help.

• I often gamble longer than I intended, or lose track of time while playing.
• I have tried to reduce or stop gambling, but found it difficult or impossible.
• I gamble with money I cannot comfortably afford to lose.
• I feel restless, upset or irritable when I cannot gamble.
• I have borrowed money, sold possessions or skipped bills to fund gambling.
• I hide my gambling activity, account history or financial losses from others.
• My relationships, work or studies have suffered because of my gambling.

If these statements feel familiar, treat this as a serious warning sign. Use deposit and time limits, consider a Time-Out or self-exclusion, and contact independent support services listed below.

Limits & Tools

Setting clear limits before you play is one of the most effective ways to keep gambling under control. On Velobet at velobed.casino you are encouraged to define how much time and money you are prepared to spend, and to use available tools to enforce those choices.

Deposit Limits (Daily, Weekly, Monthly)

1. Access your account: Log in to Velobet on velobed.casino and go to your profile or "My Account" area.
2. Open the limits section: Navigate to "Responsible Gaming", "Limits" or a similarly titled section. Where available, select "Deposit Limits".
3. Choose period: Select the type of limit you want to set, for example:
   • Daily limit - maximum total deposits within 24 hours.
   • Weekly limit - maximum deposits across seven days.
   • Monthly limit - maximum deposits across a calendar month.
4. Enter your amounts: Input realistic figures in GBP that you can afford to lose, for example £20 per day, £50 per week or £100 per month. Never set limits based on trying to recover previous losses.
5. Confirm and save: Click "Save", "Confirm" or the equivalent button. In line with good practice, lowering limits should take effect as soon as possible, while increases may be delayed or require additional confirmation.

Note for UK players: Because Velobet is not UKGC-licensed, limits may not function identically to UK-regulated sites and are not linked across other brands. You remain responsible for setting conservative amounts and reviewing them regularly.

Time Limits and Session Control

Spending too long in a single gambling session can distort your sense of time and money. Where available on Velobet, you can use:

• Session timers / reality checks: Pop-up reminders after a set period (for example every 30, 60 or 120 minutes) showing how long you have played and your net result.
• Session duration limits: A maximum continuous playing time after which you will be automatically logged out.

1. Open "Responsible Gaming" in your account settings.
2. Select "Session Limit", "Reality Check" or similar.
3. Choose a conservative duration (for example 30-60 minutes per session).
4. Save your settings and respect the reminder when it appears by taking a genuine break.

Short Breaks ("Time-Out" 24-72 Hours)

If you feel temporarily overwhelmed or emotional about your gambling, a short cooling-off period can help you regain perspective.

1. Log in to Velobet and go to "My Account" > "Responsible Gaming" (or equivalent).
2. Choose the "Time-Out", "Cool-Off" or "Short Break" option.
3. Select the duration, for example:
   • 24 hours,
   • 48 hours,
   • 72 hours or slightly longer, where available.
4. Read the description carefully: during a Time-Out you should not be able to deposit or place bets, and access to games will be blocked.
5. Confirm your choice. You will be logged out and should not attempt to circumvent the break by using mirrors, VPNs or new accounts.

A Time-Out is intended as a short, planned pause. If you need longer-term protection, you should use self-exclusion instead.

Self-Exclusion

Self-exclusion is a stronger measure intended for situations where you feel unable to control your gambling and need to block access for a substantial period. On Velobet, self-exclusion is managed internally by Santeda International B.V. and is not connected to UK schemes such as GamStop.

How to Request Self-Exclusion

1. Online self-exclusion page: Visit the dedicated policy page at https://velobed.casino/en/static/self-exclusion or navigate via "Responsible Gaming" in your account.
2. Log in (if possible): Sign in to your account so that the exclusion can be applied directly to your profile.
3. Choose exclusion period: Select a duration that reflects the seriousness of your situation, typically:
   • Minimum period of 6 months,
   • Longer periods (e.g. 1 year, 2 years, 5 years), or
   • Lifetime self-exclusion, where you request permanent closure.
4. Confirm your decision: Carefully read the consequences outlined and tick any required confirmations acknowledging that the decision is binding for the chosen period.
5. Alternative via support: If you cannot access your account, email [email protected] from your registered email address with "Self-Exclusion Request" in the subject, stating your full name, username and preferred exclusion period.

Consequences of Self-Exclusion

• Account access: You will not be able to log in, deposit, place bets or use bonuses on Velobet for the duration of the exclusion.
• New accounts: You must not attempt to open new accounts with Velobet or related brands. The operator may close such accounts and void activity if linked.
• Remaining balance and withdrawals: Cash balances and pending withdrawals will be handled according to the general Terms & Conditions and the Self-Exclusion Policy. Typically, legitimate winnings may still be withdrawn subject to AML/KYC checks, while bonus funds or unfinished bonuses may be forfeited. You may need to contact support to arrange any outstanding withdrawal.
• Irreversibility: Self-exclusion is intended to be binding. Requests to shorten or cancel an active self-exclusion period may be rejected.

Important UK note: Self-exclusion on Velobet applies only to accounts on velobed.casino and related sites operated by Santeda International B.V. It does not block you from gambling with UKGC-licensed operators or other companies. If you are registered with GamStop or any national self-exclusion scheme, you should not use Velobet to bypass that protection.

Support Resources

Professional, confidential support is available if you are worried about your gambling or about someone close to you. The services listed below are independent of Velobet and can provide impartial advice, counselling and crisis support. Many are free to access and available 24/7 or during extended hours.

Local Support - United Kingdom

• National Gambling Helpline (GamCare) - Call 0808 8020 133 free of charge from the UK, 24 hours a day, 7 days a week, for confidential advice, information and support. Live chat is available via www.gamcare.org.uk.
• NHS National Gambling Support Network - Access NHS-linked gambling treatment services, including specialist clinics, via your GP or through referrals from organisations such as GamCare. Information is available at www.nhs.uk (search for "gambling support").
• Samaritans - For emotional distress or suicidal thoughts, call 116 123 (free, 24/7 in the UK and ROI) or visit www.samaritans.org.

International Support Organisations

National Self-Exclusion Schemes

While Velobet is not part of national self-exclusion networks, you should consider enrolling in these schemes if you gamble with locally licensed operators:

• United Kingdom - GamStop: A free self-exclusion service that blocks you from using online gambling sites and apps licensed by the UKGC. Register at www.gamstop.co.uk. Note: GamStop does not apply to Velobet at velobed.casino.
• Spain - RGIAJ / General Registry of Gambling Access Bans: A national registry allowing players to block access to licensed Spanish gambling sites and venues. Information is available via the Spanish gambling regulator.

Blocking Software and Device Protection

To reduce access to gambling content, you can install blocking tools on your devices. These are independent third-party services; please check their current terms and coverage:

• Gamban - Paid software that blocks access to a large range of gambling sites and apps across devices. See www.gamban.com.
• BetBlocker - Free gambling-blocking software for multiple platforms. See www.betblocker.org.

Family and Friends Support (Affected Others)

• GamCare - Family & Friends Services: Offers advice, online forums and group support for those affected by someone else's gambling, via www.gamcare.org.uk.
• GamAnon (Gamblers Anonymous family groups): Peer-support meetings for relatives and friends of people with gambling problems. Information at www.gamanon.org.uk or via the main GA site.

All reputable support organisations treat your information confidentially and will not share details with Velobet, velobed.casino or Santeda International B.V. without your consent, except where required by law to protect life or safety.

Help for Family

Gambling problems rarely affect only the player. Partners, children, parents and friends can experience stress, financial pressure and emotional harm. If you are worried about someone using Velobet or any other gambling site, it is important to seek support for yourself as well as encouraging them to get help.

How to Talk to a Person with Gambling Problems

• Choose a calm moment: Avoid confrontations during arguments or immediately after losses. Pick a time when both of you are relatively calm.
• Use "I" statements: Focus on how their gambling affects you ("I feel worried when...") instead of accusing ("You always..."), which may cause defensiveness.
• Be specific and factual: Mention particular examples (missed bills, loans, absent from family events) rather than general criticism.
• Avoid threats you cannot keep: Unrealistic ultimatums can damage trust. Instead, explain clear boundaries and what you are prepared to do to protect yourself.
• Encourage, do not control: You cannot stop someone gambling if they are not ready, but you can suggest professional help and practical steps such as self-exclusion and blocking tools.

Support Resources for Families

• GamCare (UK): Offers advice lines, online chat and forums specifically for affected others. Visit www.gamcare.org.uk and select "Affected by someone else's gambling".
• GamAnon: Family groups related to Gamblers Anonymous provide peer support and shared experience. Information and meeting lists are available at www.gamanon.org.uk.
• Gambling Therapy: Provides multilingual online support, including for family members, via www.gamblingtherapy.org.

Recommended Next Steps

• Seek professional help: Consider contacting a psychotherapist, counsellor or NHS gambling clinic experienced in addiction. They can advise on boundaries, communication and safeguarding.
• Protect your finances: Where appropriate, separate bank accounts, restrict shared credit, and monitor joint liabilities to limit exposure to gambling-related debts.
• Take care of yourself: Sleep, diet, physical activity and emotional support (friends, support groups, helplines) are essential. Supporting someone with addiction is demanding; your wellbeing also matters.

Operator's Commitment

Santeda International B.V., the operator of Velobet on velobed.casino, states that it supports responsible gambling and aims to identify and reduce obvious risks where possible. While the site is not regulated by the UKGC, internal procedures are used to monitor certain behaviours and intervene at the operator's discretion.

Internal Risk-Check Procedures

• Behaviour analysis: The platform may review account activity patterns, including unusually long playing sessions, rapidly increasing stakes, repeated high-value deposits, cancelled withdrawals and frequent use of multiple payment methods.
• Age and identity checks: In accordance with its AML/KYC Policy (https://velobed.casino/en/static/aml-policy), the operator can request identification documents if there are concerns about underage play, fraud or regulatory obligations.
• Warning messages: Where risk patterns are detected, the site may issue on-screen notifications reminding you to review your gambling, set limits or consider a break.

When Support May Contact You

Support staff may proactively reach out by email or live chat if clear risk indicators are detected, for example:

• Repeated very high deposits within a short time frame, inconsistent with previous behaviour.
• Multiple requests to cancel withdrawals combined with extended sessions and large losses.
• Communication suggesting loss of control, significant financial distress or thoughts of self-harm.

In such cases, staff may:

• Provide information about deposit limits, Time-Outs and self-exclusion;
• Encourage you to contact independent support services listed on this page;
• Apply temporary restrictions or account reviews in line with internal policies.

Regulatory note: Disputes about account closures, limits or responsible gambling actions are governed by Curaçao law and the Curaçao eGaming framework, not UK regulations. If you cannot resolve an issue with support, you may use the regulator's complaint portal at https://curacao-egaming.com/public-and-players/complaints or validate licence information via https://verification.curacao-egaming.com/validate/.

Updates

This Responsible Gaming page is reviewed periodically to reflect changes in internal policies, regulatory expectations and best practices in player protection. Because Velobet operates from Curaçao while accepting UK players, keeping information accurate and transparent is especially important.

How You Will Be Informed of Changes

• On-site updates: The current version of this page will always be available via the footer or help section of velobed.casino.
• Website banners or pop-ups: For material changes that significantly affect your rights or obligations, a notice may be displayed when you next log in.
• Email notifications: Where appropriate, the operator may send an email to the address registered to your Velobet account highlighting key updates, especially if they relate to self-exclusion, limits or dispute procedures.

Last updated: 6 November 2025.

Contact & Feedback

If you have questions about responsible gambling, need help applying limits or self-exclusion, or wish to provide feedback on Velobet's responsible gaming measures, you can contact the operator using the channels below.

Responsible Gaming Contact Details

• Email (primary): [email protected] - Please include "Responsible Gaming" or "Self-Exclusion" in the subject line for faster routing.
• Live chat: 24/7 live chat is available on velobed.casino via the on-screen chat icon. You can request to speak to an agent about responsible gambling or self-exclusion at any time.
• Telephone: A dedicated responsible gaming phone line is not currently provided. For now, please use email or live chat so that your request can be handled securely and in writing.

Feedback and Self-Control Request Form

You can submit non-urgent feedback or requests for support using the site's contact interface:

1. Log in to your account on Velobet at velobed.casino.
2. Navigate to the "Support" or "Contact Us" section.
3. Select "Responsible Gaming" or describe your request clearly in the message field.
4. Indicate whether you are requesting:
   • Information about limits or tools,
   • Assistance with a Time-Out or self-exclusion,
   • Changes to existing limits (e.g. reducing deposit caps), or
   • General feedback on the responsible gaming measures.
5. Submit the form. Email queries to [email protected] are typically answered within approximately 18 hours, based on recent service data.

For your protection, Velobet may handle responsible gaming requests with priority. However, as the site operates under Curaçao jurisdiction and not under UKGC rules, UK response-time standards and complaint processes do not formally apply. If you are in immediate emotional crisis, please contact emergency services or a crisis helpline such as Samaritans (116 123 in the UK) rather than relying on casino support.